irreality

From the “If it sounds too good to be true, it probably is” Department -

A former employee of Cash4Gold weighed in over at Complaintsboard.com with insider information about how the company works.  Not surprisingly, he claims that the entire operation is nothing but a glorified scam, and breaks down the entire process for us.

We do offer a 100% Satisfaction Guarantee or your jewelry returned, BUT THE CATCH IS, that the guarantee is to contact us within 10 DAYS from when your check is DATED. (This begins with the time it took for the accounts payables dept. to ISSUE the check and also including the TRANSIT TIME for you to receive your check in the mail. **** NOTATE THE COMMERCIALS THAT INSINUATE THAT YOU GET YOUR CASH IN 24 HRS.*** If you request (sign) for FAST CASH (direct deposit) you automatically WAIVE your rights to have your items returned, EVEN if you are not satisfied with amount of your deposit.

You generally receive your check around the “7th-10th” business day, AND majority of the time Customers are outraged when they lay eyes on the amount of their check. Some Customer’s even receive a check for 0.01 cents.

We issue low checks just to have you call us back if you are smart enough to realize that you just got scammed. For the smart one’s we are paid to offer u a bonus up to 3x the original amount of your check and you accept. For ex: Sally Smith receives a check for $27.86 for a Rolex watch(which we don’t issue value for), a class ring, a ring with diamond chips, a pair of earrings with emeralds, as well as a few sterling silver pieces, and maybe a few items that were really of no value. Now Sally Smith calls the cust srvc dept, where she speaks to a rep who seems so concerned and will see if she can do better with the amount by speaking to a “SUPERVISOR”. We then place the caller on Mute, and speak to our neighbors or doodle on a sheet, or twiddle with our hair for about 45 seconds, while we are supposedly speaking to our supervisor about Ms. Smith’s complaint. We then come back with an offer to “BUMP UP YOUR MELT DATE or any other lies the cust srvc reps can think of, and offer you a total amount of $53.20 which is a little under double the amount of your original check; in which case if you accept, the cust srvc rep makes a 15.00 bonus off of your transaction. If the customer service rep offers you under triple the amount of your orig check, he/she makes 10.oo in bonuses.

There’s quite a bit more over at the Complaintsboard.com, where our anonymous  former employee goes into further detail about how things work, and 4 pages worth of other posts complaining about Cash4Gold.  It’s well worth the read if you have a few extra moments, and can also be found in a repost at the Comsumerist.com.

But that is not the end of our story – it seems Cash4Gold has been contacting bloggers and offering to  pay for the removal of negative postings.  Rob over at Cockeyed.com was contacted and offered a “few thousand” to take down his negative posts about the company:

Rob,
I work with Cash4Gold on the reputation management. Your article is ranking #3 on their brand term. They would really like to make it worth your while to take it down or make it more positive. They did something similar by joining (OTHER CONSUMER AFFAIRS WEBSITE)’s advocacy program. Is it worth a few thousand to take it down? If not, maybe a donation to your favorite charity is more to your liking?

Feel free to call me anytime to discuss further.

Thanks,
Joe Laratro
President
Tandem Interactive – Trendy Online Marketing Solutions
Hollywood, FL 33020

Amazing.